In case of accident, follow these steps:

1. Do not assume any responsibility, or perform transactions without the express order of the State Insurance SA
February. If injury gets immediate medical attention.
3. Get complete information about the other vehicle and driver.
4. Request the assistance of the competent authorities.
5. Immediately contact the call center and ask advice or any of our subsidiaries in the country within 24 hours after the time of the accident, to the cities of Bogota, Medellin, Cali, Bucaramanga are ready to send mobile units to the accident site .
6. Otherwise, submit the claim directly in any of our vehicles Claims Center or the State Security Bureau.
7. Order No repair the vehicle without consent of Compensation.
8. In case of theft this complaint before the competent authorities.

Consider the following documents when making your claim:

TOTAL OR PARTIAL LOSS OF VEHICLE DAMAGE
1. Legible photocopy of the ownership card.
February. Legible photocopy of the pass and proof of citizenship of the person driving the vehicle.
3. Legible photocopy of the certificate of insurance.
4. Legible photocopy of a sketch of traffic. (If any).
5. For total loss, damages, form of conveyance.
6. Authorized signature power by which a third party authorization to file the claim and be empowered to negotiate with the Company. (If the insured can not be present).
7. Submit the vehicle for inspection of damage

PARTIAL LOSS BY THEFT OF VEHICLE
1. Legible photocopy of the ownership card.
February. Legible photocopy of identity card of the policyholder.
3. Carbon copy of the notifications.
4. Power with signature authority by which authorization to a third party to file the claim and be empowered to negotiate with the company. (If the insured can not be present).
5. Submit the vehicle for inspection of damage

TOTAL LOSS BY VEHICLE THEFT
1. Legible photocopy of the ownership card.
February. Legible photocopy of identity card of the insured.
3. Photocopy, readable identity card and pass the driver of the vehicle.
4. Carbon copy of the notifications.
5. Form for transfer and cancellation of registration.
6. Power with signature authority by which a third party authorization to file the claim and be empowered to negotiate with the company. (If the insured can not be present).

UNDER COVER OF LIABILITY FOR TORT DAMAGES TO THIRD PARTY ASSETS
1. Formal letter of complaint.
February. Letter certifying that insurance has not submitted, or submit claims and / or certified statement stating where that is not insured and that elle has not submitted reclamaci6na sitting or submit another entity.
3. Sketch and report traffic. .
4. Card ownership of the vehicle concerned and / or Transfer or sale contract that identifies you as a vehicle owner.
5. Photocopy of owner’s identification card.
6. A photocopy of the driver pass. .
7. Original invoice if the vehicle was repaired.
8. Present vehicle for inspection.

INJURY TO ONE OR MORE PERSONS
1. Complaint letter stating the value and justification of the claims.
February. Certificate for payment by the SOAT.
3. Latest opinion of legal medicine.
4. Original invoices for medical expenses.
5. Certification of state criminal proceedings.
6. Decree of the patient.
7. If you are under age, the representative card and copy of birth certificate.
8. Proof of income from third party (s) concerned (s).

DEATH TO PERSONS OR MORE
1. Letter of complaint made to the heirs, setting amount and justification of the claims.
February. Certification by the SOAT payment.
3. Birth certificate and / or marriage.
4. Original bills for hospital and funeral expenses if any.
5. State certification process for manslaughter.
6. Decree of the claimant.

LEGAL AID
1. Contract service.
February. Authorization for direct claim against the company or evidence of payment of attorney.
3. Proof of legal entity in which specified procedural steps acted as counsel.

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